vacuum sales reps clean $10,000 from senior\'s accountvacuum sales reps clean $10,000 from senior\'s accountvacuum sales reps clean $10,000 from senior\'s account

(May 6, 2008)Door-to-
Since older homeowners could plug the plug into a wall socket, door-to-door vacuum cleaner sales have sucked the dollar out of their pockets.
They know who is a vulnerable group.
And, if they hit you once, they will most likely come back and do it again. And again.
Norm Sylvester, 87, lives in a nursing home with dementia.
His son Kurt had a power of attorney for his affairs and provided a written authorization to investigate the matter.
On 2007, Norm Sylvester lived alone in the apartment in Hamilton.
On three different occasions, the representative of all brand vacuum warehouses in Paris, Ont.
Knocked on his door and billed his credit card for more than $10,000.
They took $3,075 in June 6. 72. On Aug.
They took another $3,075. 72. And on Oct.
They took $3,987. 77.
Like many families, his children did not learn about the deal until a few months later, after their father was hospitalized.
\"We can only find a sales agreement dated June 6,\" Sylvester\'s daughter Lori Murphy told the action line . \".
\"It\'s for air purifiers.
When we contacted the owner of the company, he claimed that he still had two contracts, but we did not have a copy of them.
The only vacuum cleaner we found at my dad\'s house is very old, and the owner of the company said he didn\'t sell the brands.
We found an air purifier, but the owner said he did not sell the one.
\"The line of action referred the family to the Hamilton Police Department\'s crime against the elderly, and the department contacted David Hunt, the owner of the company.
Hunter issued a certified check for $3,000 and the family deposited the check into an account.
We also contacted the Royal Bank of Canada headquarters, which promised to investigate and talk to merchants.
At the same time, Hunter told us that he was also a victim and that he was \"targeted\" by dealers who used his merchant account to drum up business.
\"These sales reps almost ruined my business,\" he said . \".
\"They made a profit.
I\'m still trying to get some money from them.
I had to put the $3,000 I refunded on my own credit card.
If I could get some money from the person who took the money, it would make my life a lot easier.
But I have told my family that I will refund all the money.
I don\'t have it now.
Hunter said he worked with the sales rep for 18 months until October.
\"They were legal at first.
I am a wholesaler.
They say they can sell a lot of products if they can use a merchant credit account.
I pay cash every time I sell so it sounds good.
He said that the invoice for June was by air.
Purifier, one in August covers the vacuum cleaner, and the invoice for October is the invoice for the other two air purifiers.
He said he did not notice that all charges were credited to the same consumer\'s address and Visa account.
Detective Ed Lumm of Hamilton Police said he was waiting for what action, if any, was taken by Sylvette\'s credit card company ).
He said he had told Hunt that as the owner he was responsible for the IOU he took from Sylvester\'s credit card.
Lumm confirmed that he was aware of Hunter\'s allegations against his sales representative.
The Sylvester family wants RBC Visa to accept the $3,000 and waive the rest.
\"We are looking into the matter and are doing everything we can to help him.
RBC media relations officer Jackie Braden told the course of action.
\"To date, RBC has requested a copy of the contract and signed draft visa sales through the regular visa clearing system, which is the usual agreement for such disputes.
The process may take 30 days to complete, but once we receive this information from the merchant, we can further provide the family with the status of their request.
\"Readers should remember that Ontario\'s Consumer Protection Act gives you 10 days to cancel the items you bought at your own home.
It is best to do it by registered mail.
Credit card holders have 30 days (
Starting from the declared date)
Dispute the charges on their cards.
We will keep you informed about the future.
If you have a consumer problem, call 905-526-4665 or e-
Mail amacrray @ thespec. com.
Not all phone calls and letters can be answered. (May 6, 2008)Door-to-
Since older homeowners could plug the plug into a wall socket, door-to-door vacuum cleaner sales have sucked the dollar out of their pockets.
They know who is a vulnerable group.
And, if they hit you once, they will most likely come back and do it again. And again.
Norm Sylvester, 87, lives in a nursing home with dementia.
His son Kurt had a power of attorney for his affairs and provided a written authorization to investigate the matter.
On 2007, Norm Sylvester lived alone in the apartment in Hamilton.
On three different occasions, the representative of all brand vacuum warehouses in Paris, Ont.
Knocked on his door and billed his credit card for more than $10,000.
They took $3,075 in June 6. 72. On Aug.
They took another $3,075. 72. And on Oct.
They took $3,987. 77.
Like many families, his children did not learn about the deal until a few months later, after their father was hospitalized.
\"We can only find a sales agreement dated June 6,\" Sylvester\'s daughter Lori Murphy told the action line . \".
\"It\'s for air purifiers.
When we contacted the owner of the company, he claimed that he still had two contracts, but we did not have a copy of them.
The only vacuum cleaner we found at my dad\'s house is very old, and the owner of the company said he didn\'t sell the brands.
We found an air purifier, but the owner said he did not sell the one.
\"The line of action referred the family to the Hamilton Police Department\'s crime against the elderly, and the department contacted David Hunt, the owner of the company.
Hunter issued a certified check for $3,000 and the family deposited the check into an account.
We also contacted the Royal Bank of Canada headquarters, which promised to investigate and talk to merchants.
At the same time, Hunter told us that he was also a victim and that he was \"targeted\" by dealers who used his merchant account to drum up business.
\"These sales reps almost ruined my business,\" he said . \".
\"They made a profit.
I\'m still trying to get some money from them.
I had to put the $3,000 I refunded on my own credit card.
If I could get some money from the person who took the money, it would make my life a lot easier.
But I have told my family that I will refund all the money.
I don\'t have it now.
Hunter said he worked with the sales rep for 18 months until October.
\"They were legal at first.
I am a wholesaler.
They say they can sell a lot of products if they can use a merchant credit account.
I pay cash every time I sell so it sounds good.
He said that the invoice for June was by air.
Purifier, one in August covers the vacuum cleaner, and the invoice for October is the invoice for the other two air purifiers.
He said he did not notice that all charges were credited to the same consumer\'s address and Visa account.
Detective Ed Lumm of Hamilton Police said he was waiting for what action, if any, was taken by Sylvette\'s credit card company ).
He said he had told Hunt that as the owner he was responsible for the IOU he took from Sylvester\'s credit card.
Lumm confirmed that he was aware of Hunter\'s allegations against his sales representative.
The Sylvester family wants RBC Visa to accept the $3,000 and waive the rest.
\"We are looking into the matter and are doing everything we can to help him.
RBC media relations officer Jackie Braden told the course of action.
\"To date, RBC has requested a copy of the contract and signed draft visa sales through the regular visa clearing system, which is the usual agreement for such disputes.
The process may take 30 days to complete, but once we receive this information from the merchant, we can further provide the family with the status of their request.
\"Readers should remember that Ontario\'s Consumer Protection Act gives you 10 days to cancel the items you bought at your own home.
It is best to do it by registered mail.
Credit card holders have 30 days (
Starting from the declared date)
Dispute the charges on their cards.
We will keep you informed about the future.
If you have a consumer problem, call 905-526-4665 or e-
Mail amacrray @ thespec. com.
Not all phone calls and letters can be answered. (May 6, 2008)Door-to-
Since older homeowners could plug the plug into a wall socket, door-to-door vacuum cleaner sales have sucked the dollar out of their pockets.
They know who is a vulnerable group.
And, if they hit you once, they will most likely come back and do it again. And again.
Norm Sylvester, 87, lives in a nursing home with dementia.
His son Kurt had a power of attorney for his affairs and provided a written authorization to investigate the matter.
On 2007, Norm Sylvester lived alone in the apartment in Hamilton.
On three different occasions, the representative of all brand vacuum warehouses in Paris, Ont.
Knocked on his door and billed his credit card for more than $10,000.
They took $3,075 in June 6. 72. On Aug.
They took another $3,075. 72. And on Oct.
They took $3,987. 77.
Like many families, his children did not learn about the deal until a few months later, after their father was hospitalized.
\"We can only find a sales agreement dated June 6,\" Sylvester\'s daughter Lori Murphy told the action line . \".
\"It\'s for air purifiers.
When we contacted the owner of the company, he claimed that he still had two contracts, but we did not have a copy of them.
The only vacuum cleaner we found at my dad\'s house is very old, and the owner of the company said he didn\'t sell the brands.
We found an air purifier, but the owner said he did not sell the one.
\"The line of action referred the family to the Hamilton Police Department\'s crime against the elderly, and the department contacted David Hunt, the owner of the company.
Hunter issued a certified check for $3,000 and the family deposited the check into an account.
We also contacted the Royal Bank of Canada headquarters, which promised to investigate and talk to merchants.
At the same time, Hunter told us that he was also a victim and that he was \"targeted\" by dealers who used his merchant account to drum up business.
\"These sales reps almost ruined my business,\" he said . \".
\"They made a profit.
I\'m still trying to get some money from them.
I had to put the $3,000 I refunded on my own credit card.
If I could get some money from the person who took the money, it would make my life a lot easier.
But I have told my family that I will refund all the money.
I don\'t have it now.
Hunter said he worked with the sales rep for 18 months until October.
\"They were legal at first.
I am a wholesaler.
They say they can sell a lot of products if they can use a merchant credit account.
I pay cash every time I sell so it sounds good.
He said that the invoice for June was by air.
Purifier, one in August covers the vacuum cleaner, and the invoice for October is the invoice for the other two air purifiers.
He said he did not notice that all charges were credited to the same consumer\'s address and Visa account.
Detective Ed Lumm of Hamilton Police said he was waiting for what action, if any, was taken by Sylvette\'s credit card company ).
He said he had told Hunt that as the owner he was responsible for the IOU he took from Sylvester\'s credit card.
Lumm confirmed that he was aware of Hunter\'s allegations against his sales representative.
The Sylvester family wants RBC Visa to accept the $3,000 and waive the rest.
\"We are looking into the matter and are doing everything we can to help him.
RBC media relations officer Jackie Braden told the course of action.
\"To date, RBC has requested a copy of the contract and signed draft visa sales through the regular visa clearing system, which is the usual agreement for such disputes.
The process may take 30 days to complete, but once we receive this information from the merchant, we can further provide the family with the status of their request.
\"Readers should remember that Ontario\'s Consumer Protection Act gives you 10 days to cancel the items you bought at your own home.
It is best to do it by registered mail.
Credit card holders have 30 days (
Starting from the declared date)
Dispute the charges on their cards.
We will keep you informed about the future.
If you have a consumer problem, call 905-526-4665 or e-
Mail amacrray @ thespec. com.
Not all phone calls and letters can be answered.