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When a salesman came to their door in last September, Susan and Paul Mitchell had just finished cleaning up the dinner dishes.
They were happy to hear suggestions for new heating and cooling systems.
Their equipment has a history of more than 15 years and needs to be replaced soon.
The cost is $69.
They were told that the stove is one month, the air conditioner is one month, and the equipment will be paid off within five years.
They signed that night, although the black font on the contract was hard to read, and the black font on the yellow paper flowed all the way to the other side.
"We fell into their trap," Susan said . "
"My husband is an assistant lawyer.
You thought he 'd know.
"The next morning, the Canadian HVAC service installed the equipment.
This speed is common among sellers who want to avoid impunity for canceling contracts based on Ontario's 10-10
A cooling off period of the day.
This year, Susan, 75, and Paul, 78, felt that their health required them to scale down and buy an apartment.
Their home sales ended this month.
However, buyers refuse to pay $140 a month for stoves and air-conditioning equipment they do not have a choice.
This means Mitchell has to terminate the contract before the first year expires.
They called the air-conditioning service, which was out of business and referred them to Utilebill (
Responsible for the financing of the doorto-door sellers).
Utilebill said they had to talk to the HVAC service.
It took them weeks to understand the terms of the contract they agreed.
The fact is not good.
First of all, they are not buying equipment, but in 10-year lease.
Second, they won't have anything after 10 years of payment.
They have the option to purchase the stove and air conditioning at an additional cost at the end of the lease.
Third, they had to pay a buyout fee of $17,569.
This is what they owe all their debts before 2027.
Fourth, security interestsor lien —
They're already in their house.
This ensures that if they do not pay, the buyout fee will be deducted from the sales revenue.
How could they owe so much?
The cost of purchasing and installing heating, ventilation and cooling (HVAC)
According to HomeAdvisor, the system ranges from $2,000 to $5,000. com.
But this does not include other costs included in the rent agreement, such as interest and emergency services.
"Rent is amortized like a mortgage.
You pay off the interest first and then pay off the principal, "said Roger grochmar, Chairman and CEO of AtlasCare. (
I bought our HVAC equipment there. )
"When you sell the house before the contract expires, it can become a big problem.
What is buyout?
Or will future buyers want to inherit the lease for their HVAC equipment?
"Suppose you're at 10-year or 12-
The annual lease may not be in your best interest.
"There will be changes in life," added Grochmal . ".
What if you need service during busy hours of the year and your rental company is supported? You're stuck.
Grochmal said that another company cannot touch the device without causing you consequences.
For more than a decade, Ontario's consumer department has been filled with complaints about misleading sales of HVAC equipment at the door.
In March 1, Ontario banned the sale of certain products and services at home unless consumers specifically invited businesses to go home for this purpose.
The restricted products include furnace, air conditioner, air purifier, water heater, water treatment equipment, water purifier, water softener and pipe cleaning service.
If you call a business for any reason and not sign a contract for one of the projects and the business comes to your home, then the business cannot sign a new contract with you.
It can only leave information about its products.
"In this case, the consumer agreement appears to be formed by March 1," said consumer department spokesman Sue Carroll . ".
"Under the Consumer Protection Act, a consumer may seek to cancel an agreement entered into as a result of a false or misleading statement by giving a notice within one year.
"Mitchell has submitted a complaint to the consumer affairs department with all the relevant documents attached.
After review, the department can engage with the business and try to mediate the complaint.
My suggestion is: the homeowner is the target of the company that sells the lease or subscribes to the goods and services on a monthly basis.
Never trust the words of those who compensate for the things that will lead you astray.
Read the documents, ask questions and conduct online research before signing any documents.
This is a warning signal if you feel pressured to take immediate action or risk losing your chance --just say no.
When buying a house, find out if HVAC equipment is being leased.
If the seller does not know, check if there is a supplier's label on the unit.
Finally, ask the realtor to check the rent before drafting the purchase agreement.
Alan Rothman is a columnist in Toronto covering consumer affairs.
Contact her by email: eroseman @ thestar. ca.
Alan Rothman is a columnist in Toronto covering consumer affairs.
Contact her by email: eroseman @ thestar. ca .
When a salesman came to their door in last September, Susan and Paul Mitchell had just finished cleaning up the dinner dishes.
They were happy to hear suggestions for new heating and cooling systems.
Their equipment has a history of more than 15 years and needs to be replaced soon.
The cost is $69.
They were told that the stove is one month, the air conditioner is one month, and the equipment will be paid off within five years.
They signed that night, although the black font on the contract was hard to read, and the black font on the yellow paper flowed all the way to the other side.
"We fell into their trap," Susan said . "
"My husband is an assistant lawyer.
You thought he 'd know.
"The next morning, the Canadian HVAC service installed the equipment.
This speed is common among sellers who want to avoid impunity for canceling contracts based on Ontario's 10-10
A cooling off period of the day.
This year, Susan, 75, and Paul, 78, felt that their health required them to scale down and buy an apartment.
Their home sales ended this month.
However, buyers refuse to pay $140 a month for stoves and air-conditioning equipment they do not have a choice.
This means Mitchell has to terminate the contract before the first year expires.
They called the air-conditioning service, which was out of business and referred them to Utilebill (
Responsible for the financing of the doorto-door sellers).
Utilebill said they had to talk to the HVAC service.
It took them weeks to understand the terms of the contract they agreed.
The fact is not good.
First of all, they are not buying equipment, but in 10-year lease.
Second, they won't have anything after 10 years of payment.
They have the option to purchase the stove and air conditioning at an additional cost at the end of the lease.
Third, they had to pay a buyout fee of $17,569.
This is what they owe all their debts before 2027.
Fourth, security interestsor lien —
They're already in their house.
This ensures that if they do not pay, the buyout fee will be deducted from the sales revenue.
How could they owe so much?
The cost of purchasing and installing heating, ventilation and cooling (HVAC)
According to HomeAdvisor, the system ranges from $2,000 to $5,000. com.
But this does not include other costs included in the rent agreement, such as interest and emergency services.
"Rent is amortized like a mortgage.
You pay off the interest first and then pay off the principal, "said Roger grochmar, Chairman and CEO of AtlasCare. (
I bought our HVAC equipment there. )
"When you sell the house before the contract expires, it can become a big problem.
What is buyout?
Or will future buyers want to inherit the lease for their HVAC equipment?
"Suppose you're at 10-year or 12-
The annual lease may not be in your best interest.
"There will be changes in life," added Grochmal . ".
What if you need service during busy hours of the year and your rental company is supported? You're stuck.
Grochmal said that another company cannot touch the device without causing you consequences.
For more than a decade, Ontario's consumer department has been filled with complaints about misleading sales of HVAC equipment at the door.
In March 1, Ontario banned the sale of certain products and services at home unless consumers specifically invited businesses to go home for this purpose.
The restricted products include furnace, air conditioner, air purifier, water heater, water treatment equipment, water purifier, water softener and pipe cleaning service.
If you call a business for any reason and not sign a contract for one of the projects and the business comes to your home, then the business cannot sign a new contract with you.
It can only leave information about its products.
"In this case, the consumer agreement appears to be formed by March 1," said consumer department spokesman Sue Carroll . ".
"Under the Consumer Protection Act, a consumer may seek to cancel an agreement entered into as a result of a false or misleading statement by giving a notice within one year.
"Mitchell has submitted a complaint to the consumer affairs department with all the relevant documents attached.
After review, the department can engage with the business and try to mediate the complaint.
My suggestion is: the homeowner is the target of the company that sells the lease or subscribes to the goods and services on a monthly basis.
Never trust the words of those who compensate for the things that will lead you astray.
Read the documents, ask questions and conduct online research before signing any documents.
This is a warning signal if you feel pressured to take immediate action or risk losing your chance --just say no.
When buying a house, find out if HVAC equipment is being leased.
If the seller does not know, check if there is a supplier's label on the unit.
Finally, ask the realtor to check the rent before drafting the purchase agreement.
Alan Rothman is a columnist in Toronto covering consumer affairs.
Contact her by email: eroseman @ thestar. ca.
Alan Rothman is a columnist in Toronto covering consumer affairs.
Contact her by email: eroseman @ thestar. ca .
When a salesman came to their door in last September, Susan and Paul Mitchell had just finished cleaning up the dinner dishes.
They were happy to hear suggestions for new heating and cooling systems.
Their equipment has a history of more than 15 years and needs to be replaced soon.
The cost is $69.
They were told that the stove is one month, the air conditioner is one month, and the equipment will be paid off within five years.
They signed that night, although the black font on the contract was hard to read, and the black font on the yellow paper flowed all the way to the other side.
"We fell into their trap," Susan said . "
"My husband is an assistant lawyer.
You thought he 'd know.
"The next morning, the Canadian HVAC service installed the equipment.
This speed is common among sellers who want to avoid impunity for canceling contracts based on Ontario's 10-10
A cooling off period of the day.
This year, Susan, 75, and Paul, 78, felt that their health required them to scale down and buy an apartment.
Their home sales ended this month.
However, buyers refuse to pay $140 a month for stoves and air-conditioning equipment they do not have a choice.
This means Mitchell has to terminate the contract before the first year expires.
They called the air-conditioning service, which was out of business and referred them to Utilebill (
Responsible for the financing of the doorto-door sellers).
Utilebill said they had to talk to the HVAC service.
It took them weeks to understand the terms of the contract they agreed.
The fact is not good.
First of all, they are not buying equipment, but in 10-year lease.
Second, they won't have anything after 10 years of payment.
They have the option to purchase the stove and air conditioning at an additional cost at the end of the lease.
Third, they had to pay a buyout fee of $17,569.
This is what they owe all their debts before 2027.
Fourth, security interestsor lien —
They're already in their house.
This ensures that if they do not pay, the buyout fee will be deducted from the sales revenue.
How could they owe so much?
The cost of purchasing and installing heating, ventilation and cooling (HVAC)
According to HomeAdvisor, the system ranges from $2,000 to $5,000. com.
But this does not include other costs included in the rent agreement, such as interest and emergency services.
"Rent is amortized like a mortgage.
You pay off the interest first and then pay off the principal, "said Roger grochmar, Chairman and CEO of AtlasCare. (
I bought our HVAC equipment there. )
"When you sell the house before the contract expires, it can become a big problem.
What is buyout?
Or will future buyers want to inherit the lease for their HVAC equipment?
"Suppose you're at 10-year or 12-
The annual lease may not be in your best interest.
"There will be changes in life," added Grochmal . ".
What if you need service during busy hours of the year and your rental company is supported? You're stuck.
Grochmal said that another company cannot touch the device without causing you consequences.
For more than a decade, Ontario's consumer department has been filled with complaints about misleading sales of HVAC equipment at the door.
In March 1, Ontario banned the sale of certain products and services at home unless consumers specifically invited businesses to go home for this purpose.
The restricted products include furnace, air conditioner, air purifier, water heater, water treatment equipment, water purifier, water softener and pipe cleaning service.
If you call a business for any reason and not sign a contract for one of the projects and the business comes to your home, then the business cannot sign a new contract with you.
It can only leave information about its products.
"In this case, the consumer agreement appears to be formed by March 1," said consumer department spokesman Sue Carroll . ".
"Under the Consumer Protection Act, a consumer may seek to cancel an agreement entered into as a result of a false or misleading statement by giving a notice within one year.
"Mitchell has submitted a complaint to the consumer affairs department with all the relevant documents attached.
After review, the department can engage with the business and try to mediate the complaint.
My suggestion is: the homeowner is the target of the company that sells the lease or subscribes to the goods and services on a monthly basis.
Never trust the words of those who compensate for the things that will lead you astray.
Read the documents, ask questions and conduct online research before signing any documents.
This is a warning signal if you feel pressured to take immediate action or risk losing your chance --just say no.
When buying a house, find out if HVAC equipment is being leased.
If the seller does not know, check if there is a supplier's label on the unit.
Finally, ask the realtor to check the rent before drafting the purchase agreement.
Alan Rothman is a columnist in Toronto covering consumer affairs.
Contact her by email: eroseman @ thestar. ca.
Alan Rothman is a columnist in Toronto covering consumer affairs.
Contact her by email: eroseman @ thestar. ca .