Amazon customer orders a new toothbrush but is horrified when he is sent a USED one covered in saliva - electric toothbrush

A customer at Amazon ordered a new electric toothbrush and was shocked when he received a second-hand toothbrush covered with saliva and toothpaste. Dad-of-
Three Gavin Robertson paid a verbal fee of £ 30
B equipment delivered on Sunday.
But he quickly suspected something was wrong. The 36-year-
The old man from Dundee, Scotland, said: "When I received it on Sunday morning, I almost immediately discovered that it had been used because the box was not sealed.
"When I opened the box, the taste of toothpaste was unbearable.
"I can see right away that the toothbrush itself is not sealed in any safe package like a razor or other health care product and is still wet.
"It's disgusting.
Everything is covered with the residue of saliva and toothpaste, which is simply a grade.
After complaining, Gavin received a full refund from Amazon, who is now investigating how he received the pre-owned brush.
He added: "I am confused that products like this do not have some kind of protective packaging so that consumers can buy unused products with confidence, especially those related to health risks.
"After all, there are razors.
I use the electric shaver and as I said, it is sealed and packed in plastic to make sure it is new.
"This should be standard for such a product.
I want to know the Oral-B CrossAction pro-
B let's find out the situation.
"Is it really too much to ask for a safety or health stamp on such a product so that we as consumers can rest assured that others don't use it first to clean things between toes? ”Oral-B runs a 30-
The day refund guarantee program allows customers to try out their brushes and get a full refund if not fully satisfied.
Gavin believes mixing
Up may have seen him send an old brush instead of the new one he ordered. A Oral-
B. The spokesman said:
B. provide new products to retailers only. The Oral-B 30-days-money-back-
Guarantee is a general discount for every consumer who buys a new mouth
B. brush in the UK, no matter through which channel.
"Any brush returned to the mouth for hygiene reasons-
B. under this guarantee, it will be destroyed.
"We are aware of the practice of starting over.
Selling second-hand products online
Retail platform.
For hygiene reasons, we recommend not buying a used toothbrush, but always buying a new electric toothbrush.
"We are sorry to hear about this incident and advise consumers to talk directly to Amazon.
"If consumers are unsure about what to buy or the offer they are considering, our consumer relations team is always happy to help.
A spokesman for Amazon said: "We take complaints of this nature seriously and are investigating.
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